A waste of a beautiful day and a time in my day I want ever get back, is what I feel when I bring my car here for anything. I immediately get on edge due to not knowing what to expect from the customer care(sad, sad, sad). Not all but most are simply deer's caught in...Read more
They are the worst. The free oil change is sub standard oil and keep you waiting 4 hours. Not worth it. Car was is always broken. A real rip off. Don't buy there. Prices are high. Fool me once. Jiffy lube is better for an oil change.Read more
Rose Hill, Virginia
They don't stand by their parts and overcharge for labor. Original equipment (OE) lasted 7+ years, 75000 miles; replacement parts only 2yrs, 24000 miles. 2006 Toyota Tundra - water pump/timing belt replacement in 2013; OE replacement water pump failed...Read more
I bought a certified used vehicle and when I had my first oil change they found out that I had a broken axel and a bad battery. I can't believe they sold me a vehicle like that. They did replace the axel but said no to the battery.
Missed Plates Review
Nissan of stafford did not put plates on my car when I bought it. They left the old ones on there.I did not find out till 9 months later. They are refusing to fix the issue saying they issued tags and put them on my car but that did not occur! They are liers and when I was told tney would fix it left wk early to get here they changed their minds and refused.
I was contact by Rosner that they had a viper that I may be interested in. The wife and I had stopped in months prior to take a look at a Viper we saw on the lot. We knew nothing about a Viper other then it looked very cool. They asked if we wanted to take it for a...Read more
Appalled. I'm appalled. I posted on Rosner Toyota of Stafford yesterday commenting on my experience, and my post was deleted, and they have blocked me from posting further. Pathetic, and indicative of the lack of integrity I've come to expect from Rosner. We purchased...Read more
I went to test drive a convertible advertised on Edmunds.com. The first thing I did was ask the salesperson to put the top down; he couldn't get it down at first, and then when he did get it down, he could not put it back up. Then we noticed the engine light was...Read more
We purchased a used vehicle from Rosner Toyota of Fredricksburg in Virginia after my car had a transmission problem which left me stranded in PA. The company bought my car sight unseen, after we paid for the repair and we paid them $350 to pick up the car from the...Read more
"¢ It has taken over a month to actually get through all the paperwork and buy a Tacoma with this company and we are still not done yet. Had my 22 year old daughter not had her heart set on this truck I would have canceled the transaction all together and gone to...Read more
I purchased a 2008 (33k miles, factory warranty) used truck from rosner in April. I had a hard time deciding between new and used because the used truck was really in excellent shape.I was provided a carfax document on the used truck. (just hang on this is not your...Read more
I bought a 2006 Camry from Rosner Toyota of Stafford Virginia. I was told prior to sale of three day return policy. After finding out about several safety concerns I decided that it would not be a good vehicle for my wife to drive. I attempted to return the vehicle...Read more
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